PIERCE PEPIN COOPERATIVE SERVICES
ELLSWORTH, WISCONSIN

POSITION OPENING

INFORMATION TECHNOLOGY MANAGER

Pierce Pepin Cooperative Services (PPCS), located in Ellsworth, WI, seeks an Information Technology Manager to lead and manage IT programs at our electric distribution cooperative. PPCS serves 6,800 members in western Wisconsin. With convenient access to the Twin Cities metro area, living and working in our service area provides tremendous opportunities for professional and personal rewards. This is a senior level position requiring broad experience in systems administration, network management, administration of communication systems, and oversight of vendor managed products and services.

*Please note, preference will be given to individuals who may also have experience in customer/member relations. Please see position opening for Vice President of Member Relations in addition to Information Technology Manager. Candidates who meet both criteria will be given preference.

Essential Job Duties

• Provide leadership in the development, planning, and implementation of new technology for use by employees and members.
• Performs detailed analysis of needs and resources, plans and helps select effective software applications and hardware for the cooperative.
• Point of contact for all software maintenance and ensures all systems have the latest patches and software updates installed.
• Establishes, directs and conducts training programs for all users to ensure productive use of existing and new systems and software programs.
• Performs research and improves proficiency in operation and adaptation of multiple software programs, applications, and hardware.
• Ensures that all backup systems are working properly and tests systems regularly.
• Responsible for administration of Windows Servers, iPads, firewalls, switches, and all equipment associated with the network infrastructure.
• Performs all functions of network administrator for the Cooperative’s network infrastructure.
• Responsible for cyber and physical security.
• Establishes, directs and conducts training programs for all users on physical and cyber security.
• Provides internal support to network users and troubleshoots problems related to the operations of PCs, servers, and iPads on the network.
• Responsible for all communication needs including but not limited to internet and phone service, cell phones, AVL, AMI gateways, substation communications, and radio systems.
• Provides input for operating and capital budgets for the above functions.

8. Must have the ability to maintain concentration and focus on tasks requiring timeliness and attention to detail.

Working Conditions:

                    Must be able to complete job duties in an environment with some background noise and frequent interruptions.

Travel:

                    Occasional travel (company vehicle or commercial vehicle) may be required.

After an offer of employment has been made, a physical exam is required which includes both drug and alcohol testing. Background checks will also be completed.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job functions are intended to describe those functions that are primary to the performance of this job, and other job duties include those that are considered secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Updated: 01/06/2020

Pierce Pepin Cooperative Services reserves the right to revise or change the job responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

PIERCE PEPIN COOPERATIVE SERVICES

ELLSWORTH, WI

POSITION OPENING

VICE PRESIDENT OF MEMBER RELATIONS

Pierce Pepin Cooperative Services (PPCS), located in Ellsworth, WI, seeks a Vice President of Member Relations to lead and manage member relations activities. PPCS serves 6,800 members (customers) in western Wisconsin. With convenient access to the Twin Cities metro area, living and working in our service area provides tremendous opportunities for professional and personal rewards. This is a senior management position requiring broad experience in customer service, leadership of people, integrating member success programs, and strategic development.

*Please note, preference will be given to individuals who may also have experience in information technology. Please see position opening for Information Technology Manager. Candidates who meet both criteria will be given preference.

Essential Job Duties

• Leadership and oversight of the department staff.
• Develop, implement, and review operating and capital budgets.
• Provide strategic input into developing/establishing strategic member relations plans to achieve cooperative programs.
• Establish, maintain, and promote consistent image throughout products and services offered cooperative wide.
• Communicate with department vice presidents/managers to obtain effective implementation of department initiatives.
• Supervision of front office staff procedures including, but not limited to collections, billing, cash handling, and accounts receivable. Provide leadership and direction as necessary.
• Develop, recommend, and implement cooperative policies and procedures.
• Respond to staff and member concerns and issues in terms of personnel issues, cooperative policies, and cooperative procedures.
• Oversight of key accounts, load management, and member satisfaction programs.
• Support the cooperative with planning and coordination of providing cooperative programs and offerings to Members.
• Ensure effective and timely responses to member concerns on high usage and other billing concerns.
• Periodically reviews performance of direct report employees.
• Counsels and advises subordinates. Reviews that all personnel are trained in the requirements of their position.
• Reviews and approves time sheets and PTO schedules for all reporting personnel.
• Develops, generates and maintains team spirit and enthusiasm through the department by appropriate delegations, recognition of accomplishments, coaching and counseling and assignments according to merit.
• Keeps supervisor informed by completing regular reports on a timely basis and advising of unusual situations or problems arise.
• Carries out and implements special projects and other assignments as directed.
• Constantly studies department activities to determine more efficient ways to carry out department objectives.
• Demonstrate cooperative shared values.

PIERCE PEPIN COOPERATIVE SERVICES

ELLSWORTH, WISCONSIN

POSITION DESCRIPTION

VICE PRESIDENT OF MEMBER RELATIONS

DEPARTMENT: Senior Management

STATUS: Salaried Exempt

I.  POSITION SUMMARY
This position is responsible for overall leadership and oversight in the areas of member and community relations, including the oversight of front desk staff, member relations manager, and credit manager.
 

II. REPORTING RELATIONSHIPS

1. A. Reports to: President/CEO
2. B. Supervises: Credit/Office Services Manager, Member Relations Manager.
3. C. Indirectly Supervises: Member Relations Representatives
4.  

III. MAJOR RESPONSIBILITIES

            A. Essential Functions

1. 1. Leadership and oversight of the departments and functions described below.

1. 2. Develop, implement, and review operating and capital budgets for the functions described below.

1. 3. Provide strategic input into developing/establishing strategic member relation plans to achieve cooperative programs.

1. 4. Establish, maintain, and promote consistent image throughout products and services offered cooperative wide.

1. 5. Communicate with department vice presidents/managers to obtain effective implementation of department initiatives.
       
   6. Supervision of front office staff procedures including, but not limited to collections, billing, cash handling, and accounts receivable. Provide leadership and direction as necessary.

1. 7. Develop, recommend, and implement cooperative policies and procedures.

1. 8. Respond to staff and member concerns and issues in terms of personnel issues, cooperative policies, and cooperative procedures.

1. 9. Oversight of key accounts, load management, and member satisfaction programs.

1. 10. Support the cooperative with planning and coordination of providing cooperative programs and offerings to Members.

1. 11. Ensure effective and timely responses to member concerns on high usage and other billing concerns.

1. 12. Demonstrate cooperative shared values.

2. Common Activities of all Management

1. 1. Periodically reviews performance of direct report employees.

1. 2. Counsels and advises subordinates. Reviews that all personnel are trained in the requirements of their position.

1. 3. Reviews and approves time sheets and PTO schedules for all reporting personnel.

1. 4. Develops, generates and maintains team spirit and enthusiasm through the department by appropriate delegations, recognition of accomplishments, coaching and counseling and assignments according to merit.

1. 5. Keeps supervisor informed by completing regular reports on a timely basis and advising of unusual situations or problems arise.

1. 6. Carries out and implements special projects and other assignments and directed.

1. 7. Constantly studies department activities to determine more efficient ways to carry out department objectives.

1. 8. Assists with the preparation of the yearly budget for the Member Relations department.

1. 9. Attend monthly board meetings, prepare summaries of department activities and report on-going improvement efforts.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities of personnel so classified.

IV. INTERNAL RELATIONSHIPS

                              A. PPCS Employees and Board of Directors

V. EXTERNAL RELATIONSHIPS

1. 1. Vendors: To maintain cooperative relationships
   2. Members: To assist and to respond to questions and inquiries.
   3. Dairyland Power Cooperative (DPC)
   4. National Information Solutions Cooperative (NISC)
   5. Other Cooperatives

POSITION SPECIFICATIONS

VICE PRESIDENT OF MEMBER RELATIONS

Job Knowledge, Training and Experience:

1. Education: High school diploma or equivalent required; Bachelor’s degree in Business Administration or equivalent field is required. A Master of Business Administration or related degree is preferred.
    
2. Experience: Minimum 4+ years’ experience in related business field. This position requires the application of business theory and practices. Utility experience is preferred. Customer support and Supervisory experience preferred. Knowledge of all MS Office applications with particular excellence in Excel, Outlook, Word and PowerPoint software is required.

Equipment Operated:

Position utilizes standard office equipment in the completion of duties.

Abilities and Skills:

Must be well organized and be able to work with general and minimal management direction. Must be able to listen to member/customer and staff concerns and respond in a way that is constructive and builds positive relationships. Must be able to organize work to meet deadlines. Excellent English oral and written communications skills are required. Must demonstrate initiative. Must be able to research information and present recommendations to others. Must have an attention to detail. Must be flexible and able to respond to changing priorities and numerous interruptions, but still meet established deadlines.

Physical and Mental Effort:

1. Must be able to sit, walk and/or stand for prolonged periods, up to 7 hours in an eight-hour day, with or without back support.
    
2. Must be able to perform light physical work, continuously lifting up to 10 pounds without assistance and infrequently lifting up to 30 pounds.
    
3. Must be able to communicate effectively on the telephone and in person to provide information and assistance. Must be able to make group presentations.
    
4. Must be able to move throughout the buildings, from building to building and drive throughout the surrounding area.
    
5. Must be able to reach in all directions and bend/stoop to store and retrieve items, use equipment, computer and office equipment.
    
6. Must have dexterity and hand/eye coordination necessary to operate vehicles and equipment, computer keyboard and communication equipment.
    
7. Hearing activity requires the ability to participate in numerous conversations throughout the day, both in person and over the telephone.
    
8. Must have the ability to maintain concentration and focus on tasks requiring timeliness and attention to detail.

Working Conditions:

1. Must be able to complete job duties in an environment with some background noise and frequent interruptions.
    
2. Must be able to work in an office environment and be outside for required travel and some community events.

3. Evening and/or weekend Board meetings and company events may be required.

Travel:

Occasional travel (company vehicle or commercial vehicle) may be required.

After an offer of employment has been made, a physical exam is required which includes both drug and alcohol testing. Background checks will also be completed.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job functions are intended to describe those functions that are primary to the performance of this job, and other job duties include those that are considered secondary to the overall purpose of this job.