In response to the COVID-19 pandemic, Pierce Pepin Cooperative Services has initiated our business continuity response plan. PPCS recognizes the vital role electricity plays in our lives. As such, we are taking the following steps to ensure reliable service during this critical time. As a member-owned cooperative, the health and safety of our members and employees comes first. Please take a few minutes to read our plan.
Update: Monday, January 18, 2022
Current Response Level: Orange
Beginning Monday, January 18, 2022, the PPCS office will be closed. Office employees will be working remotely where possible. Our line crews will continue to work outside as the weather allows. Please allow our crews to work without interruption. We anticipate this remaining the case until further notice. Our member relations staff are available to assist you by telephone at 715-273-4355 or 800-924-2133. Outages can be reported through SmartHub or by calling 800-927-5705. Payments can be made using SmartHub, our pay-by-phone line 866-999-8451, depositing them in our drop box on the west side of the building, or by mail.
As an essential service provider, we are taking all the necessary precautions to make sure we have our employees ready to respond should an outage occur. We encourage everyone to take steps to help slow and stop the spread of COVID-19 in our community. Please continue to socially distance, wear masks and wash your hands frequently. This is a time when we can all pull together to demonstrate our seventh cooperative principle - Concern for Community.
To help us better serve you, please use the following contact numbers during our normal business hours from 8:00 AM to 4:30 PM:
- Billing, Payments, Start/Stop Service 715-273-2405
- Service Change, New Construction 715-273-2428
- Capital Credits, Idle Service 715-273-2404
- Load Control, High Usage, Water Heaters 715-273-2414
After 4:30 PM, please use 715-273-4355 or 800-924-2133. To report outages, use SmartHub or call 800-927-5705.
Current Response Level: Red
- The office is closed to the public. We will continue to maintain normal business operations.
- No in-person meetings unless absolutely necessary.
- Employees will continue to work in the office / field. Please keep your contact levels to a minimum and be aware of the 6ft social distancing guidelines.
Designated Response Levels
Green: our office is open with normal operations with modifications to daily work and ensuring we take extra safety precautions.
Yellow: our office will close to members; limited outside work .
Orange: our office will close to most employees; we will only handle emergency and outage calls.
Red: our office will close to all employees; we will only respond to emergency and outage issues
Eligibility for assistant through WHEAP is now based on the household’s previous month of income, rather than the former requirement of the previous three months of income. This move was made to ensure those who are recently affected by the COVID-19 response are able to receive assistance quickly. The Wisconsin Home Energy Assistance Program (WHEAP) provides assistance for heating costs, electric costs, and energy crisis situations. Operating with federal and state funding, the program provides assistance to households across the state to help lower the burden incurred with monthly energy costs. Learn more ...
Help for Renters
Wisconsin Rental Assistance Program (W.R.A.P.) is available to eligible Wisconsin residents with a household income at or below 80% of the county median income in the month of or prior to the application date. Assistance may be available for assistance for owed rent and/or security deposits. Learn more ...
Help for Small Businesses
We encourage everyone to support local businesses and families during the COVID-19 restrictions. We hope you'll continue to patronize our local businesses as much as possible during this time. Many businesses and restaurants are still open, especially for takeout and delivery. When our local economy and businesses are strong, we're all strong.
Please use SmartHub either on the PPCS Website or by downloading the SmartHub app on your smart device. If you have not signed up for notifications, please do. A video tutorial can be found at Notification Tutorial. You can view and submit outages through SmartHub. Over 10 million customers use this application to interact with over 800 telecoms and utilities. It is safe, secure and convenient!
PPCS will use our website, social media and SmartHub to communicate future updates.
Lastly, we will do everything we can to ensure our neighbors and communities persevere through this difficult period. If you experience unexpected issues paying your bill or if you have any questions on your account, please call our Member Relations team at 715-273-4355 or e-mail at firstname.lastname@example.org where we can assist you.