Understanding your Electric Bill
As a cooperative, Pierce Pepin Cooperative Services sets rates to cover the actual cost of delivering electricity to your home, farm or business, and we are transparent about these actual costs and your energy use on your billing statement. We know information is powerful, and we want to help you take control of the electricity you use and the money you pay for it. Understanding your electric bill will help you take control of your energy use. If you have any questions regarding your bill, contact our member relations team at 800-924-2133.
SmartHub: View, Pay & Manage Your Electric Account Online
Go paperless! View, pay and manage your electric account online using SmartHub. It’s convenient, free and simple to use. Plus it helps conserve our natural resources.
First time users: provide your last name or business name, e-mail address and account number from your bill to set up a username (e-mail address) and password
Pay by debit/credit card, electronic check or automatic withdrawal from your bank account
Pay By Phone
For your convenience, PPCS accepts payments for electric accounts by phone through an automated phone system. This option is free and available 24/7.
Dial 866-999-8451 and follow the voice prompts
Pay by credit card or automatic withdrawal from your bank account
Automatic Payment Plan
With our Automatic Payment Plans, your payment will be automatically withdrawn from your designated bank account each month. For additional information, read our Automatic Payment Plan FAQ’s. Your payment will be automatically withdrawn from your designated checking or savings account on or about the due date indicated on your bill (15th, 20th or 25th). To sign up for Automatic Payment, complete the on-line authorization form.
A night depository is available for your paying convenience 24/7. The depository is located on the northwest side of our office building at the intersection of Hwys.10 & 63 just west of Ellsworth, Wis.
Budget Billing Program
This free program is available to qualifying members and allows uniform monthly payments on energy account(s). The budget amount is based on your average energy usage during the previous 12 months. You will receive a monthly statement showing your actual energy consumption and the amount due under the Budget Billing Program. The average budget amount is reviewed at the end of April. If your account reflects a large credit or debit, your budget amount will be recalculated. You will be notified in writing of any change to your budget amount.
- You must have had an active energy account for the previous 12-month period.
- All account balances must be current.
- No more than three (3) late payments over the previous 12-month period.
- No NSF checks submitted over the previous 12-month period.
To enroll: Contact us at 715-273-4355, 800-924-2133 or send us an e-mail.
As a participant in the Budget Billing Program, payment may also be made by credit card or through direct withdrawal from any bank account by participating in our Automatic Payment Plan.